ReloUK

Avoid at all costs!

I highly advise against using this company. My previous experience with them warranted a 5-star review on ReloUK a few years ago, but my recent encounter has been nothing short of a disaster.

I entrusted them with the task of shipping two containers, which have yet to be delivered, and their lack of ownership and accountability has been appalling. In fact, I have now involved my solicitors to handle the situation due to their sheer incompetence.

One of my main grievances stems from ReloUK's failure to inquire about permits until after the shipment was loaded onto the vessel. When I raised this concern via email on July 17, 2023, their representative assured me that everything was in order. However, it was on the day of loading that I discovered the need for import permits.

We promptly applied for these permits, which were eventually granted, but not without incurring additional expenses and inconveniences due to ReloUK's oversight. It is important to note that the Charity in question does indeed have Charitable status, so it is misleading for them to state otherwise. The issue lies in their failure to request the necessary import permits, which resulted in us having to bear the costs and delays.

Furthermore, ReloUK has also lost one of my personal items from a previous shipment earlier this year. Despite my repeated requests for an update, they have blatantly ignored me.

My solicitors have already reached out to them today regarding this matter. Their response, or lack thereof, speaks volumes about their integrity and the way they treat their clients. I have confirmation emails to substantiate my claims, and I will make them available for consumers to form their own opinions on who is at fault.

I kindly request that ReloUK share any email correspondence they may have sent me after July 17, 2023, specifically inquiring about permits. The only time such a request was made was after the container had already been loaded onto the vessel.

This lack of foresight and disregard for proper procedures is simply unacceptable.

In conclusion, I strongly caution individuals against entrusting their belongings to this company. Their actions, or lack thereof, speak volumes about their professionalism and commitment to customer satisfaction. It is evident that they prioritize their own interests over those of their clients. Please think twice before considering ReloUK for any shipping needs.

On a separate note, I must mention that the team responsible for physically loading the goods has always been great.

They have shown professionalism and dedication in their work. The issue at hand primarily stems from the leadership and management of ReloUK. It is their lack of oversight, accountability, and failure to address customer concerns that has marred my experience with the company.

It is disheartening that such a capable team on the ground is let down by their superiors. This further emphasizes the need for potential customers to exercise caution when dealing with this company.